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Refund Policy

At IHM Connect, we strive to provide high-quality services that meet the needs of our clients. However, if you are not fully satisfied with our services, we offer a transparent refund policy to ensure customer satisfaction.

1. Eligibility for Refunds:

  • Service Satisfaction: Refunds are available for clients who are unsatisfied with our services within a specific period after initial purchase or service activation. Clients must provide a clear explanation of the issue, and we will work with them to resolve it before considering a refund.

  • Project-Based Services: For custom development or project-based services (such as web development, custom software, etc.), refunds will be considered only if the project has not yet commenced or if the client cancels before significant work has been completed.

  • Subscription Services: If a client is subscribed to one of our recurring services (such as SaaS platforms, APIs, etc.), they may request a refund for the remaining unused portion of the subscription within the first 14 days of the billing cycle.

2. Non-Refundable Services:

  • Completed Custom Work: Once a custom project (e.g., web development, custom integrations, etc.) is completed and delivered to the client, no refunds will be issued for the services rendered.

  • Setup Fees: Any one-time setup or installation fees associated with services (e.g., platform setup, software installation, etc.) are non-refundable.

  • Third-Party Services: Fees paid to third-party service providers, such as SMS gateways, cloud storage services, or APIs, are non-refundable. Clients must adhere to the refund policies of those third-party services separately.

3. Refund Request Process:

  • Submission of Requests: To request a refund, clients must submit a written request via email to refunds@ihmsolutions.com within 14 days of the initial service activation or billing period. The request should include the reason for the refund and any relevant supporting details.

  • Evaluation Process: Upon receiving a refund request, IHM Connect will evaluate the request within 7 business days. We will attempt to resolve any service-related issues before processing the refund to ensure the client’s satisfaction.

  • Approval or Rejection: Once the evaluation is complete, we will notify the client of the approval or rejection of their refund request via email. If approved, the refund will be processed promptly.

4. Refund Timeline:

  • Processing Time: Approved refunds will be processed within 10 business days from the date of approval. The refund will be credited to the original payment method used by the client. Depending on the payment provider, it may take additional time for the refund to reflect in the client’s account.

5. Partial Refunds:

  • Partial Completion of Services: In cases where only a portion of the service has been completed or utilized, a partial refund may be issued. The refund amount will be determined based on the percentage of work completed or services delivered.

  • Subscription Services: If a client cancels a subscription after the 14-day grace period, they may be eligible for a prorated refund of the unused portion of the subscription period.

6. No Refunds for Promotional Offers:

  • Services purchased at a discounted rate during promotions, special offers, or limited-time sales are not eligible for refunds unless otherwise specified in the terms of the promotion.

7. Chargebacks:

  • If a client initiates a chargeback through their payment provider, IHM Connect reserves the right to suspend or terminate the client’s account immediately. We encourage clients to contact us directly to resolve any billing issues before initiating a chargeback to avoid service disruptions.

8. Cancellation Policy:

  • Subscription Services: Clients may cancel subscription services at any time through their account dashboard or by contacting customer support. Upon cancellation, the client will retain access to the service until the end of the current billing cycle, after which no further charges will apply.

  • Project-Based Services: Clients can cancel ongoing custom development or project-based services at any time. However, a refund will only be issued for work that has not yet been completed or delivered, in accordance with the terms outlined above.

9. Disputes and Resolution:

  • If a client is not satisfied with the outcome of a refund request, they may escalate the issue to our management team for further review. We are committed to working closely with our clients to reach a fair resolution.

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